Privacy Policy - RemoteFlow

1. Introduction

RemoteFlow SAS ("we," "our," or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our remote work solutions platform.

This policy complies with the General Data Protection Regulation (GDPR) and other applicable data protection laws.

2. Information We Collect

2.1 Personal Information

Name and contact information (email, phone number)
Account credentials and authentication data
Company name and job title
Billing and payment information
Communication preferences

2.2 Usage Information

IP address and device information
Browser type and operating system
Pages visited and features used
Time and date of access
Referring website addresses

2.3 Cookies and Tracking Technologies

We use cookies and similar tracking technologies to enhance your experience. For detailed information, please see our Cookie Policy.

3. How We Use Your Information

We use the collected information for the following purposes:

To provide and maintain our services
To process your transactions and manage your account
To send administrative information and updates
To respond to your inquiries and provide customer support
To improve and optimize our platform
To analyze usage patterns and trends
To detect and prevent fraud and security threats
To comply with legal obligations

4. Legal Basis for Processing (GDPR)

We process your personal data based on:

Contract Performance: Processing necessary to fulfill our service obligations
Legitimate Interests: Improving our services, security, and fraud prevention
Legal Compliance: Meeting regulatory and legal requirements
Consent: Where you have given explicit consent for specific purposes

5. Data Sharing and Disclosure

We do not sell your personal information. We may share your information with:

Service Providers: Third-party vendors who assist in operating our platform
Payment Processors: To process billing and payments securely
Legal Authorities: When required by law or to protect our rights
Business Transfers: In connection with mergers, acquisitions, or asset sales

All third parties are contractually obligated to maintain the confidentiality and security of your information.

6. International Data Transfers

Your information may be transferred to and processed in countries other than your country of residence. We ensure adequate protection through:

Standard Contractual Clauses approved by the European Commission
Adequacy decisions by relevant authorities
Other legally approved transfer mechanisms

7. Your Rights (GDPR)

Under GDPR, you have the following rights:

Right of Access: Request copies of your personal data
Right to Rectification: Request correction of inaccurate data
Right to Erasure: Request deletion of your personal data
Right to Restrict Processing: Request limitation of processing
Right to Data Portability: Receive your data in a structured format
Right to Object: Object to certain processing activities
Right to Withdraw Consent: Withdraw consent at any time

To exercise these rights, contact us at [email protected]

8. Data Retention

We retain your personal information only for as long as necessary to fulfill the purposes outlined in this policy, unless a longer retention period is required by law. Typically:

Account information: Duration of account plus 3 years
Transaction records: 7 years for accounting purposes
Marketing data: Until you opt-out or 2 years of inactivity

9. Data Security

We implement appropriate technical and organizational measures to protect your information, including:

Encryption of data in transit and at rest
Regular security assessments and audits
Access controls and authentication measures
Employee training on data protection
Incident response procedures

10. Children's Privacy

Our services are not intended for individuals under 16 years of age. We do not knowingly collect personal information from children. If you believe we have collected information from a child, please contact us immediately.

11. Changes to This Policy

We may update this Privacy Policy periodically. We will notify you of material changes by email or through a prominent notice on our website. Continued use of our services after changes constitutes acceptance of the updated policy.

12. Contact Information

Data Controller:
RemoteFlow SAS
45 Rue de la Liberté
69003 Lyon, France

Email: [email protected]
Phone: +33 4 72 00 00 00

Data Protection Officer: [email protected]

You also have the right to lodge a complaint with the French Data Protection Authority (CNIL) at www.cnil.fr